Have a Chief Innovation Officer ?
Have a process backing creativity and innovation ?
Have KPI and KPO in order to enhance innovation in human resources?
Have a forum or web site for your employees?
Have a forum or web site for your clients?
Organize structural brainstorming sessions?
Have customer experience monitoring systems?
Do some benchmarking over competitors or sectors close to yours? 
Have a clear idea of what are the paradigms of your business model?
Have useful tools to monitor the way your customers use your contact networks?